Travel Insurance

SMU Student Travel Insurance

Insurance Provider: Chubb Insurance Singapore Ltd.
Insurance Broker: Mercer Marsh Benefits
Policy No: 52325208
Policy Period: 1 January 2024 to 30 June 2025

NOTE: 
The policy for the SMU Student Travel Insurance is in the midst of renewal for the period from 1 July 2025. Kindly check this website for further updates, from May 2025. For requests of Certificate of Insurance from 1 July 2025, please refer to the instructions below under 'Request for Certificate of Insurance (COI)'.

Eligibility

All undergraduates (UGs), Postgraduates (PGPs & PGRs) & Non-Graduating (NGs) students on official global programmes approved by Singapore Management University (SMU). 

IMPORTANT:
Student trips that are not sanctioned / not approved by the University OR undertaken purely for personal / leisure purposes i.e. vacation, are NOT covered under the SMU student travel insurance. Student on these personal trips are strongly encouraged to purchase their own personal travel insurance.

Insurance Coverage

• Provides 24-hr cover whilst on SMU-approved global programmes.
• Coverage of up to 365 days inclusive of personal deviation immediately before, during and/or immediately after the SMU-approved global programme. Personal deviation applies up to a maximum total of 60 days. Personal deviation taken within the official period of the SMU-approved global programme does not count towards the cumulative 60 days.
• Covers travel-related incidents, e.g. medical expenses, travel delays, damage/loss of personal belongings etc.

Chubb Student Travel Insurance Policy Schedule of Benefits - View

Chubb Student Travel Insurance Policy Wording - View

Chubb Student Travel Insurance FAQs - View

Chubb Student Travel Insurance E-brochure - View 

IMPORTANT:

The countries/regions/ provinces listed below are excluded from insurance coverage (as of 1 Jan 2025).

Submission of Claims

Claims must be submitted together with the relevant supporting documents via the Chubb Claims e-portal at www.chubbclaims.com.sg. 

All claims will be reviewed by the insurer and subjected to the policy limits, terms and conditions.

IMPORTANT:

• Claims must be submitted within thirty (30) days of the occurrence of any event/incident.
• Claimant must use their full name as per NRIC/FIN/Passport No. and SMU email in their claims submission and correspondence. 

Documents/Information required for claims submission:

• Policy No: 52325208
• Claimant's personal details and contact information
• Scanned/softcopies of supporting documents (where applicable), including but not limited to:
  - Hospital bill
  - Medical receipt
  - Medical report
  - Medical certificate
  - In-patient discharge summary
  - Incident report
  - Police report
  - Referral letter
• Proof of authorised trip, including but not limited to;
  - Letter of Approval from SMU
  - Email/Notice of confirmation from SMU
• Claimant's bank account information (for reimbursement of approved claims)
   

Policy & Claim Enquiries

Mercer Marsh Benefits Customer Service Consultant

Monday to Friday (excluding public holidays)
8:30am to 5:30pm
Telephone: +65 6797 9613 (Enter Client ID: 2539)
Email: eh&b@mercermarshbenefits.com

Emergency Contact
 

International SOS (ISOS)
24-hour Singapore Assistance Centre: +65 6338 7800 or;

Use the Call Button via the ISOS Assistance Mobile App
(Caller will be connected to the assistance centre closest to the location of the caller)

Request for Certificate of Insurance (COI)

Request for the Certificate of Insurance (COI) from Chubb at sgtravelcoi@chubb.com, using your SMU email address, by providing the following details.

• Policy No.: 52325208
• Name of Policyholder: Singapore Management University
• Name of Traveller (as per passport)
• Passport No.
• Destination (City & Country)
• Period of Trip (Start & End Dates)

NOTE: 

• COI will require 3 to 5 working days for issuance, from the date of request.
• COI will cover travel under the current policy period up till 30 June 2025. For period of travel from 1 July 2025, please email to studentservices@smu.edu.sg for enquiries / assistance.

Request for Overseas Letter of Guarantee and Emergency Medical Evacuation & Repatriation

• Contact the 24-hour International SOS (ISOS) Singapore Assistance Centre: +65 6338 7800 or;
• Use the Call Button via the ISOS Assistance Mobile App
  (Caller will be connected to the assistance centre closest to the location of the caller)

IMPORTANT:

• ISOS will only issue the letter of guarantee for overseas medical treatment exceeding USD 500. Administrative service charges will apply, and is not covered under the travel insurance plan.
• Students are strongly advised to prepare emergency funds or have access to financial resources for the entire duration of their global programme.